Privacy Policy

Last updated: March 22, 2025

Introduction

This Privacy Policy explains how SAPPHIRE FRAGRANCES LIMITED ("we," "us," or "our") collects, uses, and shares information about you when you visit our website sapphirefragrances.com (the "Site") or otherwise interact with us.

We respect your privacy and are committed to protecting your personal data. Please read this Privacy Policy carefully to understand our practices regarding your personal data and how we will treat it.

Who We Are

SAPPHIRE FRAGRANCES LIMITED
Airport House, Purley Way
Croydon, Surrey
United Kingdom, CR0 0XZ
Email: info@sapphirefragrances.com

The Information We Collect

Information You Provide to Us

We collect information you provide directly to us. For example, we collect information when you:

• Create an account
• Make a purchase
• Sign up for our newsletter
• Contact customer service
• Complete a survey
• Participate in a contest or promotion

This information may include:

• Name
• Email address
• Postal address
• Phone number
• Payment information
• Order information
• Any other information you choose to provide

Information We Collect Automatically

When you visit our Site, we automatically collect certain information about your device, including:

• IP address
• Device type
• Browser type
• Operating system
• Referring URLs
• Pages viewed
• Links clicked
• Time spent on our Site

Cookies and Similar Technologies

We use cookies and similar technologies (like web beacons and pixels) to collect information about your browsing activities and to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site and allows us to improve our Site.

Cookies are small text files that are stored on your device when you visit a website. We use the following types of cookies:

• Strictly Necessary Cookies: These cookies are essential for the operation of our Site.
• Analytical/Performance Cookies: These cookies allow us to recognise and count the number of visitors and see how visitors move around our Site.
• Functionality Cookies: These cookies enable the website to provide enhanced functionality.
• Targeting Cookies: These cookies record your visit to our Site, the pages you have visited, and the links you have followed.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our Site may become inaccessible or not function properly.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders, account, and products
• Send you marketing communications (if you've opted in)
• Respond to your comments and questions
• Provide customer support
• Improve our products and services
• Comply with our legal obligations
• Detect and prevent fraud and other illegal activities
• Personalise your experience on our Site

Legal Basis for Processing

We process your personal data on the following legal bases:

• To perform our contract with you when you purchase products or create an account
• For our legitimate interests, such as improving our products and services
• With your consent, such as for marketing communications
• To comply with our legal obligations

Sharing Your Information

We may share your personal information with:

Service Providers

We share information with third-party service providers who help us operate our business, such as:

• Payment processors
• Shipping and fulfillment companies
• Customer service providers
• Marketing and advertising partners
• Analytics providers
• Email service providers
• Hosting providers

These service providers are only permitted to use your information to help us provide our services and not for their own purposes.

Shopify

Our Site is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify's data storage, databases, and the general Shopify application. They store your data on secure servers behind a firewall.

For more information, please read Shopify's Privacy Policy.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, as well as applicable legal requirements.

In some circumstances, we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

• Access: You can request access to your personal information we hold.
• Correction: You can request that we correct any inaccurate or incomplete personal information.
• Erasure: You can request that we delete your personal information in certain circumstances.
• Restriction: You can request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: You can request that we provide you with a copy of your personal information in a structured, commonly used, and machine-readable format.
• Objection: You can object to our processing of your personal information in certain circumstances.
• Withdraw Consent: You can withdraw your consent at any time where we are relying on consent to process your personal information.

To exercise these rights, please contact us at info@sapphirefragrances.com.

International Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.

Specifically, our Site is hosted in [insert hosting location if known, e.g., "the United States"] and we also use service providers located in different countries. This means that when we collect your personal information, we may process it in any of these countries.

However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy.

Children's Privacy

Our Site is not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information.

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised or unlawful processing and against accidental loss, destruction, or damage.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

SAPPHIRE FRAGRANCES LIMITED
Airport House, Purley Way
Croydon, Surrey
United Kingdom, CR0 0XZ
Email: info@sapphirefragrances.com